Tech company grows byte by byte

You’d be forgiven for thinking Triniti Technology only sells cell phone cases. Sylvio Lin, general manager for the Whitehorse-based company, knows that’s what it looks like from the outside. 

“Most people think we just sell electronics,” said Lin. “They have no idea what else we do in terms of repair and servicing.”

Beyond the cell accessories, mousepads and monitors available at Triniti’s Main Street storefront location, there’s a lot of behind-the-scenes action that extends from the Yukon to cities across North America. Triniti is a national contractor for a lot of Outside companies that want hands and eyes and ears in the North, said Lin. Triniti oversees technologies including the self-checkout at the Superstore. It also works with Bell, Telus and Moneris, and acts as a service provider for Dell, Lenovo and HP. It also works with Yukon Energy and governments, doing everything from selling the products to providing the ongoing servicing. 

“I came back (to the Yukon) in October of 2013 to help Ice Wireless and Polarcom get business and cell mobility services going,” he said. 

At the same time, Mak was leaving his job working in corporate electronics and business. Both born-and-raised Yukoners, they started talking about doing something that would allow them to live and work in the North. 

“We’ve known each other since we were kids,” Lin said. “Our parents immigrated here and were friends before we were born. He’s basically like a brother to me … we were wanting to work locally versus always travelling for work and we talked about building something. We talked about what ideals do we have together to grow a business?”

In August of 2014, Lin said the pair landed on a strategy and launched their own IT management and consulting company. Mak took on the business development side, while Lin focussed on the relationships. Through that company, the pair continued to manage and take care of service and sales for Ice and Polarcom until 2015/16. 

“Which is when we started Triniti Tech.”  

Lin said they dealt mostly with products, hardware and software for cell phones, windows programs and laptops. As the company developed though, it identified a market for cell boosters and drones. Lin and Mak kept their eyes open, not just for what people wanted at the moment, but for what they’d want in the future.  

Still, Lin said neither of them knew, in the beginning, how widespread the company’s work would be. He certainly didn’t expect to be working with companies all over the continent. And they weren’t, at first.

“It was funny. We started calling and trying to build a base. A lot of people said they didn’t even know where we were,” said Lin. “Now they’re calling us … they’re intrigued. People are often surprised and say they want to come here.” 

Now, Triniti employs about 17 Yukoners. Lin said it’s been satisfying to see the company grow that way. He said the learning process is ongoing, but he and Mak are excited to keep moving forward to meet the tech needs of Yukoners.

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